
CERTIFICATE OF COMPLETION
This is to certify that
Serene Zhang Xinrui
has completed the
BIZ-LMDE Leading and Motivating Difficult Employees
10 -11 July 2024
Serial No.: 108657058
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course information
Dean and Distinguished Professor
NUS Business School
Director & Head, Executive Education
NUS Business School
Andrew K. Rose
Helen Chai


Serene Zhang Xinrui
Equip yourself with a toolkit of strategies and skills to manage and motivate difficult employees.
All of us would have been placed in situations where we have to deal with a challenging colleague, unmotivated subordinates, difficult bosses and/or customers.
This short course aims to help you:
Understand what makes individuals challenging to work with
Develop an awareness of the individual's role, management styles and reward systems in the workplace
By the end of the course, you will be equipped with a toolkit of strategies and skills to manage and motivate difficult employees.
Issued on
July 11, 2024
Expires on
Does not expire