Amplify Experience Management with Data & Insights

At the end of the course, participants will be able to establish a cohesive customer journey in line with evolving customer demands and integrate the customer experience with the organisation's strategy and brand. Participants will be able to compile and analyse data and information gathered through various channels and manage communication across customer touch points to ensure a differentiated customer experience. The course is intended for managers and professionals involved in Customer Experience Management, Product Manager, Service Delivery, Marketing, Business Analyst, User Experience Designer, Customer Success or Customer Service, etc.