Systems Thinking & Root Cause Analysis

This course provides systems thinking and root cause analysis skills to cater to the above. Techniques covered include data-hypothesis cycle for complicated problems; analysis and change of systems behaviour (e.g. via System Archetypes, causal loop mapping and ecosystem analysis and design); analysis and change of people behaviour (e.g. via understanding and changing mental models, understanding and working with cognitive biases, allies and adversaries analysis and approach); framework approaches to complicated, complex and chaotic problems and how these are manifested in techniques such as Sense-making, Lean Startup and Design Thinking as well as in other techniques. Workshops allow the participants to gain the skills in relevant approaches. This course is part of the Digital Agility, Professional Diploma in Smart Health Leadership, Professional Diploma in Digitalisation offered by NUS-ISS.