Digital Service Management Programme

The Digital Service Management Programme (DSMP) encapsulates a series of hands-on workshops and advisory coaching sessions that aims to provide a practical approach in enabling participants to effectively drive and manage the design and development of digital services and products. This programme focuses on "Learning by Doing" - using authentic, real-world projects where participants can translate what they learned directly into their workplace. Advisory coaching is also provided to further support the learning experience. To have an ideal learning outcome, participants are recommended to form a team of 2 to 5 members with an existing and/or authentic problem statement ready. A Project or Team Sponsor is required to be identified for each team. The sponsor plays an important role to support the teams in terms of direction, resources and time to work on the project. The deliverables from the programme can be presented back to the sponsor, for decision-making to take it forward.