Operation Management Essentials For Application Services

This 2-day course provides the essentials of operations management to ensure the smooth running of applications in production so as to avoid or minimise impact of application incidents - big or small. The course makes use of the de-facto industry best practice for IT Operations Management – namely ITIL® – which now applies to both applications and infra services, and is used successfully by organisations such as Thomson-Reuters (a global company that provides critical investment trading apps and data terminals). [Nb.: ITIL® is a registered trademark of AXELOS Limited] The course shows managers of application services how to make use of the relevant ITIL best practices to make the operations management processes work optimally. It starts with best practices to manage incidents but more importantly, it progresses to, and spend most of the time in more proactive operations management processes that will help reduce the occurrence of incidents in the first place.