JUSTIS CHOONG PEE LUN
Transform setbacks into opportunities for service excellence through this comprehensive program. Specifically designed for professionals who interact with customers, this course aims to enhance the overall customer experience, surpassing the basics of effective complaint management.
Participants will gain a thorough understanding of customer reactions to service failures, recovery strategies, and robust service design principles. These elements are focused on fostering customer loyalty and enhancing brand reputation.
The program will equip learners with the skills to navigate challenges, deliver exceptional customer experiences, and position their organization as an industry leader in service excellence, fostering enduring client relationships.